Service sucks for exiting customers

<p>Direct Axis service sucks for existing customers. I called earlier this morning to get a settlement letter for my personal loan. I had to hold for 20 min with no answe until I ran out of airtime. I purchased airtime and called again, waited for another 20 min with no answer until I gave up and cancelled the call. I suppose no settlements should be asked once one get these highly expensive DirectAxis loans (since clearly no servcice is provided for this). I am saying the service sucks for existing customers (who are clearly calling either to voice their dissatisfaction, or to request early settlement amounts) because I know for a fact that when you select the option for "new loan" the call is consistantly answered within 3 min because they still want your business. This sucks big time</p>