kK
kgaugelo K
1 reviews | Active since Jul 2020
04 Nov 2020, 15:36
Service from Hell
Customer Service from Hell.
From Calls being dropped, rude agents, unprofessional Agents, this is really the worst service ever received from a financial Institution, 2 weeks trying to get through to the call centre (Line on engaged tone) and their account department wrong numbers given says the dont deal with accounts they are the recoveries department, thought this was a joke but no, reality of the level of un-professionalism in this cape Town run office, disgusting and appalling.
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Replies (1)DirectAxis's replyOfficial
05 Nov 2020, 08:49Hello Kgaugelo, Thanks for responding to us. We are happy to confirm that your query has been resolved. One of our consultants has been in touch with you and the matter was taken care of accordingly. Should you require any further assistance please privately message us and we will assist you. Team DirectAxis
DirectAxis's reply05 Nov 2020, 08:49
Official
Hello Kgaugelo, Thanks for responding to us. We are happy to confirm that your query has been resolved. One of our consultants has been in touch with you and the matter was taken care of accordingly. Should you require any further assistance please privately message us and we will assist you. Team DirectAxis
