JK
Johan K
1 reviews | Active since Aug 2014
20 May 2020, 09:41
**** SERVICE!
Absolutely **** service!
I have been trying to call for 3 days now, and no answer. Been hearing these annoying replay voice message for 45minutes, then it rings once and dead!
I am seriously getting fed-up with the service! Worst client service `i have ever experienced !
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DirectAxis's replyOfficial
20 May 2020, 11:26Hello Johan We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have escalated your feedback to our accounts team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply20 May 2020, 11:26
Official
Hello Johan We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have escalated your feedback to our accounts team and a consultant will be in touch with you. Team DirectAxis