JM
Johetta M
1 reviews | Active since Nov 2021
06 Dec 2022, 11:42
**** SERVICE
Poor service. No one is responding to my emails. When I try to call the call center, no one is answering the calls. IF, and it is a big IF, a call center agent finally get in contact with me, the call was lost and no one is phoning me back to continue the discussion. **** SERVICE
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DirectAxis's replyOfficial
06 Dec 2022, 12:15Hello Johetta,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
Best regards,
DirectAxis's reply06 Dec 2022, 12:15
Official
Hello Johetta,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Claims Team and a consultant will be in contact with you.
Team DirectAxis
Best regards,