BK
Bongi K
1 reviews | Active since Jul 2017
22 Feb 2021, 21:13
Send me my Settlement Letter...I need to close this account
I have requested a Settlement Letter and I have been waiting for almost a month now. I desperately want to settle the account, so you can close the account. I have called, emailed and all the promises from your call centre agents have been unfulfilled.
What will it take for me to receive this information?
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
23 Feb 2021, 08:51Hello Bongi, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and our top priority is to provide them with excellent service. We have escalated the matter to our Support Team so that they can urgently provide you with a settlement letter. We will let you know as soon as the settlement letter is sent to your email address. Team DirectAxis
DirectAxis's reply23 Feb 2021, 08:51
Official
Hello Bongi, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies for the difficulties you’ve been experiencing. We care about our customers and our top priority is to provide them with excellent service. We have escalated the matter to our Support Team so that they can urgently provide you with a settlement letter. We will let you know as soon as the settlement letter is sent to your email address. Team DirectAxis
BK
Bongi K's updateReviewer Update
09 Mar 2021, 16:48Please let me know how long I am expected to wait for the Settlement letter I have requested twice in the last 2 months?
BK
Bongi K's update09 Mar 2021, 16:48
Reviewer Update
Please let me know how long I am expected to wait for the Settlement letter I have requested twice in the last 2 months?
BK
Bongi K's updateReviewer Update
10 Mar 2021, 10:03Thank you, I finally received my settlement letter with a due date of today (10-03-2021).
But I have settled the account and sent by email the proof on 10-03-2021.
I am hoping I will not be debited on the 16th of March.
Again thank you.
But I have settled the account and sent by email the proof on 10-03-2021.
I am hoping I will not be debited on the 16th of March.
Again thank you.
BK
Bongi K's update10 Mar 2021, 10:03
Reviewer Update
Thank you, I finally received my settlement letter with a due date of today (10-03-2021).
But I have settled the account and sent by email the proof on 10-03-2021.
I am hoping I will not be debited on the 16th of March.
Again thank you.
But I have settled the account and sent by email the proof on 10-03-2021.
I am hoping I will not be debited on the 16th of March.
Again thank you.
BK
Bongi K's updateReviewer Update
10 Mar 2021, 10:53Again, thank you for the letter.
BK
Bongi K's update10 Mar 2021, 10:53
Reviewer Update
Again, thank you for the letter.
DirectAxis's replyOfficial
10 Mar 2021, 11:10You're welcome.
DirectAxis's reply10 Mar 2021, 11:10
Official
You're welcome.
DirectAxis's replyOfficial
12 Mar 2021, 16:13Hello Bongi,
We have received confirmation that the funds has been received and that your account has been closed.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation that the funds has been received and that your account has been closed.
Please reach out to us should you have any further questions.
Team DirectAxis
DirectAxis's reply12 Mar 2021, 16:13
Official
Hello Bongi,
We have received confirmation that the funds has been received and that your account has been closed.
Please reach out to us should you have any further questions.
Team DirectAxis
We have received confirmation that the funds has been received and that your account has been closed.
Please reach out to us should you have any further questions.
Team DirectAxis