JP
Jade P
1 reviews | Active since Sept 2021
01 Sept 2021, 05:07
SECURITY BREACH - *****
THEY’VE GIVEN SOMEONE A LOAN IN MY NAME THAT APPARENTLY I AM NOW LIABLE FOR. I’ve reported the ***** since it began. I gave them all the police dockets. They still continue to debit my account - I recently got it blocked, but now it’s just showing that I don’t pay off my debt and has severely effected my credit score to the point where I got turned away yesterday from buying my dream car (Which is well within my price range) I’m absolutely devastated that this company doesn’t even check the authenticity of the documents or at least make sure the payment person that applies for a loan online IS WHO THEY SAY THEY ARE. I have called and emailed so many times to try clear this problem up, but it seems no one works there?!? I don’t know what to do anymore. I don’t have any debt besides this And my credit record is destroyed! How can a company do this to people?!
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DirectAxis's replyOfficial
01 Sept 2021, 10:00 Hello Jade, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your complaint to our Customer Relationship Management Team. We will keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,
DirectAxis's reply01 Sept 2021, 10:00
Official
Hello Jade, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your complaint to our Customer Relationship Management Team. We will keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,