KS
Kantha S
1 reviews | Active since Jun 2011
26 Oct 2021, 16:21
SECURED LOAN SAGA
I have been trying to sort my SECURED LOAN account out to no avail from 07/09/2021 No one answers to my emails or take my call, hold on till the phone drops or I cannot assist, I cannot view your details when I call ***. If the account is paid up why is it a mission to get a confirmation on settlement of debt? If I have a credit why has no one called to advise me? With great difficulty I managed to settle the account with no setbacks. Treat me like I am still your client. PLEASE HELP ME RESOLVE MY ACCOUNT QUERIES.
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DirectAxis's replyOfficial
27 Oct 2021, 10:07Hello Kantha, Thanks for reaching out to us. We apologise for the inconvenience caused while trying to get assistance from us. We understand your frustration and are here to assist. We have escalated the matter to our Support Team who will reach out to you during the course of the day. Team DirectAxis
Best regards,
DirectAxis's reply27 Oct 2021, 10:07
Official
Hello Kantha, Thanks for reaching out to us. We apologise for the inconvenience caused while trying to get assistance from us. We understand your frustration and are here to assist. We have escalated the matter to our Support Team who will reach out to you during the course of the day. Team DirectAxis
Best regards,