AN
Anton N
1 reviews | Active since Aug 2019
10 Jul 2020, 16:21
SECURE LOAN ASSIST
I have am trying to get a response from customer care for the last week or so I am Phoning everyday but no one can help me resolve my issue. This is very poor service and I will never ever do business with them again!!!!!
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Replies (1)
DirectAxis's replyOfficial
13 Jul 2020, 10:54 Hello Anton Apologies for the unpleasant experience in trying to get through to our call centre. We have continued to use preventative measures to protect our team against the spread of the Coronavirus infections, so that we can continue to give you access to the credit and insurance you may need during this time. We understand how frustrating this must be and we are trying to keep our service as close to perfect. We'll escalate the matter to our Bond Cancellations support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply13 Jul 2020, 10:54
Official
Hello Anton Apologies for the unpleasant experience in trying to get through to our call centre. We have continued to use preventative measures to protect our team against the spread of the Coronavirus infections, so that we can continue to give you access to the credit and insurance you may need during this time. We understand how frustrating this must be and we are trying to keep our service as close to perfect. We'll escalate the matter to our Bond Cancellations support team and arrange for a consultant to call you. Team DirectAxis
Best regards,