Scream over clients the direct axis way

I have had a loan from Sanlam direct axis from September 2013 - I have paid my monthly premiums , and never given them one problem , recently I received a letter with a card , now stating I'm a priority client -and that I have qualified for a new loan , I then gave them a ring -only now to find there is no such thing as a priority client , and I had to go thru the same process , I eventually decided at 1ste -I am not going to take their offer , but then phoned them back to ask to look at the terms , last week someone told me -they'll phone me back , as it is now with w deferent department , this morning I phoned again , only to be told the same thing , and I told the person this is shocking how they treat their clients that deal with them , a while after this a lady phoned me , she took me thru the whole process and I answered all her questions , the only thing I did not know was my bank account number , she said shell phone me back in 5 min , so I can give it to her , after 15 min a new person now phoned me , again starting with all the questions I already answered , as I'm busy at work I started getting irritated with this and I told this lady so , she however started screamin