********- Settled loan but I’m told there is still outstanding amount.

I took a 2 year loan with sanlamdirectaxis which I settled it in less than 2 years. I requested for a settlement quote and it was provide to me with a date to settle the loan. I have paid the amount on the settlement quote on a specified date noted on the quote. A year later I’ve been receiving numerous calls from Sanlam claiming that I still have an outstanding amount from the loan I took. This loan was taken on the 2nd October 2019 and was settled on 22/07/2021 as it was stipulated on the settlement quote. I have forwarded POP together with the settlement quote received from Sanlam and this comes a shock to me to receive such calls for the loan that was paid up. I sent numerous emails to Sanlamdirectaxis to provide me with a paid up letter but no one ever responded to me. I didn’t bother myself to follow up with them because on my credit bureau status it showed that the loan was settled before the settlement date and the account was closed. I need a paid up letter and I will escalate this matter to consumer Ombudsman you can’t be calling me for a loan that was settled before the settlement date and I get to be penalized for paying my loan on time . Account number BLU19946E