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Carine K
1 reviews | Active since Jul 2018
01 Sept 2020, 07:40
**** !!! MONEY LOOTERS. STAY AWAY
I am ever so sorry that we went the Direct Axis way. Non existent costomer service!! For more than a week I am trying to get through to the call centre, without being able to speak to 1 person! Been sending email upon email, just getting an automated reply that they will get back to me via call, sms or email. NOTHING. Been logging in on their website, to get a settlement amount, UNABLE. You can only aply for a new loan. For a year now, I have received NO statements from them. They actually need a NO STAR grading. Pathetic. PLEASE STAY AWAY!!!!
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Replies (2)
DirectAxis's replyOfficial
01 Sept 2020, 12:12Hello Carine, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. . We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply01 Sept 2020, 12:12
Official
Hello Carine, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. . We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
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Carine K's updateReviewer Update
03 Sept 2020, 22:31Promises promises, EMPTY promises!!! I think it would be best if you remove the automated replies of "we will respond within 48h", and rather replace it with, "we might respond within weeks".....
CK
Carine K's update03 Sept 2020, 22:31
Reviewer Update
Promises promises, EMPTY promises!!! I think it would be best if you remove the automated replies of "we will respond within 48h", and rather replace it with, "we might respond within weeks".....