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Item: DirectAxis
Rating: 1
Author: thembi V

I have a loan account with direct axis. My account is not in arrears however every month I'm charged R2. 89 for account arrears.

I've been trying to get hold of them for months with no luck to clarify this matter.

I've sent emails as well and there's no response from them.

This is unacceptable the only call I get from them are sales calls and when you ask sales people they send you from pillar to post.

Can someone sort out this mess

Regards Thembi Vukea

Helpful (0)

Replies (4)

DirectAxis's replyOfficial

10 Dec 2021, 08:03

Hello Thembi, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis

DirectAxis's reply10 Dec 2021, 08:03

Official

thembi V's updateReviewer Update

14 Dec 2021, 07:44

Good day

I am still waiting for accounts to reach out or give feedback regarding this issue

Regards
Thembi Vukea

thembi V's update14 Dec 2021, 07:44

Reviewer Update

Good day

I am still waiting for accounts to reach out or give feedback regarding this issue

Regards
Thembi Vukea

thembi V's updateReviewer Update

14 Dec 2021, 09:01

Thank you, I've received the call and feedback

thembi V's update14 Dec 2021, 09:01