JM
JAMESON M
1 reviews | Active since Sept 2020
04 Sept 2020, 16:07
Sanlam Personal oan deducting money after the account is settled
I had a loan with Sanlam Personal Loans I have settled my account early in August the 8th yet thy continued deducting and my several calls to them have not yielded any progress
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Replies (3)
DirectAxis's replyOfficial
07 Sept 2020, 11:40Hello JAMESON,
We have received your review.
Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
Please send the proof of payment to *** in order for us to speed up the process.
Team DirectAxis
DirectAxis's reply07 Sept 2020, 11:40
Official
Hello JAMESON,
We have received your review.
Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
Please send the proof of payment to *** in order for us to speed up the process.
Team DirectAxis
JM
JAMESON M's updateReviewer Update
07 Sept 2020, 13:09Let me give you the right perspective .I requested a settlement letter from Direct Axis ,it was send and I settled the loan but you continued deducting.You requested proof of payment which I did send .I phoned and there is a lull from you.You have not refunded me .Thats my issue please refund me
JM
JAMESON M's update07 Sept 2020, 13:09
Reviewer Update
Let me give you the right perspective .I requested a settlement letter from Direct Axis ,it was send and I settled the loan but you continued deducting.You requested proof of payment which I did send .I phoned and there is a lull from you.You have not refunded me .Thats my issue please refund me
JM
JAMESON M's updateReviewer Update
07 Sept 2020, 13:27The proof of payment has been send almost 5 times even today on your *** please speed up my refund
JM
JAMESON M's update07 Sept 2020, 13:27
Reviewer Update
The proof of payment has been send almost 5 times even today on your *** please speed up my refund