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Mpho M
1 reviews | Active since Jul 2020
06 Jul 2020, 21:47
Sanlam is disappointing
Totally saddening that I have to resort to this. Due to covid-19 issues I am faced with, I have sent countless number of emails to Sanlam personal loans. I am not asking not to pay bathong! I have also called, some phones will be picked up and you just sit and listen to someone moving around. Some email of mine was forwarded to third-party, I have one sent to spl another to customer services. No response to date.
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Replies (2)
DirectAxis's replyOfficial
07 Jul 2020, 11:23 Hello Mpho, We’ve received your review. Please accept our humble apologies for any inconvenience caused by the lack of assistance from our team. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections, so that we can continue to give you access to the credit and insurance you may need during this time. We'll escalate the matter to our Customer Care support team as a matter of urgency and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply07 Jul 2020, 11:23
Official
Hello Mpho, We’ve received your review. Please accept our humble apologies for any inconvenience caused by the lack of assistance from our team. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections, so that we can continue to give you access to the credit and insurance you may need during this time. We'll escalate the matter to our Customer Care support team as a matter of urgency and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
03 Sept 2020, 09:39 Hello Mpho, we are pleased to confirm your query has been attended to but if you require further assistance do let us know. Team DirectAxis
Best regards,
DirectAxis's reply03 Sept 2020, 09:39
Official
Hello Mpho, we are pleased to confirm your query has been attended to but if you require further assistance do let us know. Team DirectAxis
Best regards,