SANLAM Consolidation Loan - Direct Axis Adminstation - JOKE!!

Good day,

I am a SANLAM retirement policy holder, so when I received an SMS from SANLAM to invite me to apply for a Consolidation Loan, I jumped at the opportunity, only to find that DIRECT AXIS is administrating these loans on behalf of SANLAM. If I knew I was going to deal with Direct Axis, I would not have app**** in the first place. Now my application has been stuck in SYSTEM ERROR MODE for weeks which neither Direct Axis Call Centre Agents are able to assist with. Just a simple "sorry for the inconvenience, I can only email my team leader" and then NEVER hear from them again. I've asked them to CANCEL my application but they're unable to cancel it as it's stuck in SYSTEM ERROR MODE.. and now this situation is blocking me from applying from a consolidation loan anywhere else as it shows on my credit record that I'm currently applying for this loan. Please SORT THIS OUT WITH IMMEDIATE EFFECT. How is that a Call Centre Agent has no contact with their TEAM LEADERS and the TEAM LEADERS can't phone IT DEPARTMENT? WHAT IS WRONG WITH YOU PEOPLE????!!!?!?!?!?!??!?!?!?!?!?!?!!!!!! Specially in theses trying and challenging times, this is beyond ridiculous!

Many thanks, Ms SC King