LJ
Lizelle J
1 reviews | Active since Sept 2015
29 Nov 2021, 10:44
Same old ****ty
I just called the Direct Axis customer service department and held on for 15 min, with no available consultant to answer my call!!! This is not the 1st time I'm having difficulty getting through to their consultants and it's damn frustrating, yet they send me surveys wanting to improve their overall client experience. This is pathetic and they definitely far from their desired goal to attain client satisfaction... All I need is a damn paid up letter and waiting for someone to answer is too much to ask for. You guys really need to step up on your client service, it's pathetic to say the least...
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DirectAxis's replyOfficial
29 Nov 2021, 13:07Hello Lizelle, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid-up letter from us. A paid-up letter has been emailed to you and you should receive it during the day. If you require further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply29 Nov 2021, 13:07
Official
Hello Lizelle, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a paid-up letter from us. A paid-up letter has been emailed to you and you should receive it during the day. If you require further assistance, please let us know. Team DirectAxis
Best regards,