SAMANTHA WORSE SERVICE EVERY EXPERIENCED

I'm very upset spoke to Samantha in customer services to assist me with a settlement letter on my loan ,she doesn't greet me ,she ignores me on the phone ,when I asked for her name she dropped the phone ,I phoned her as well from a recoredline and went back to listen to the call and got her name ,I'm so upset Direct axis is a great company always wonderful service how can a person like this work with clients ,please could one of Direct Axis managers phone me I still didn't get my settlement letter and very upset in the way Samantha assisted me