MR
Mulalo R

1 reviews | Active since Jul 2015

21 Mar 2016, 09:43

Samantha Robertson Mislead me

I have been doing the ups and down with this account and it has costed me a lot, currently this account has blocked everything in my life that I can't apply for credit or anything else. I am suppose to have app**** for the bakkie for my Company but I can't because some people think it is a joke to have a credit profile updated. Direct Axis is full of lies, they told me via Samantha Robertson that the query of having my profile updated was dealt with and updated, but guess what? I logged into my Compuscan, Experian, and Trans-union Accounts and I still see the very same profile I complained about. If you offer loans and can't take care of the after loan queries what do we call you? All you need is us taking money from you and pay but you don't care what happens after paying? thats wrong. I have escalated this matter with the credit ombudsman as it is not going nowhere

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Replies (3)
DirectAxis
DirectAxis's reply21 Mar 2016, 09:48
Official
Hello Mukonazwothe,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team
MR
Mulalo R's update29 Sept 2017, 11:39
Reviewer Update
Samantah Robertson, what you told me and the document of an updated credit profile you sent me in March 2016 becomes a lie and misleading, further misrepresentation of your employer 'Direct Axis'. I say that because after a year you then go back to my profile and put back the very same debt that you had promised and sent proof that we have reached a mutual agreement of removing the negative information reflected on my credit profile. The recording of the conversation I last had with you in March 2016 should be made available as I would like to take this matter up and present the document you sent through to me. Direct Axis only puts their interest on themselves and I will prove this from the day that their consultant **** to me that when one is retrenched then the 'debt'gets settled however such didn't happen to me and I had to suffer calls from one debtor to the other.
DirectAxis
DirectAxis's reply29 Sept 2017, 11:57
Official

Hello, thanks for the feedback. Please get in touch with us via *** in order for us to escalate the matter.