MH
Marike H
1 reviews | Active since Mar 2009
22 Oct 2018, 15:26
Running around after DirectAxis - why???
Why does none of the telephone numbers listed on your website work???
I urgently need a paid up letter for my account, yet I can't seem to get hold of anyone via the numbers listed.
(Background: My DirectAxis Loan was sold to Lynn and Maine attorneys, I settled the account in full. In order for my risk rating to be adjusted at FNB, I need a paid up letter from DirectAxis, not Lynn and Maine. )
DirectAxis is part of FNB - why can't you communicate with each other? Why do I have to run after all these different departments that is all part of the same bank? I NEED MY RISK RATING IMPROVED, AND FOR THAT I NEED A PAID UP LETTER TO MY ACCOUNT WHICH HAS BEEN SETTLED IN FULL!!!!
THIS IS BS.
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DirectAxis's replyOfficial
23 Oct 2018, 09:40Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,
DirectAxis's reply23 Oct 2018, 09:40
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
Best regards,