Rude/calltaker

Everyone has good days and bad days. Call centre agents will go through sometimes when they just cannot stand the thought of talking to another customer. It happens. However you need to make sure they stay professional and polite in every call. Today on 19 of April 2019 at about 18:49. I placed a call on your customer care line and the call was picked up by a consultant by the name of (bulelwa). She introduced herself as "bulelwa" and she proceeded to hear what i had call in relation to. I asked her surname and she lost it rudely, asking me what has that got to do with it. I wanted to enquire about my R97 000 loan. I apologized and ended the call. I have never been so disgusted in my life by your service. Taking my services to another service provider would seem appropriate at this point.