HG
Henry G

1 reviews | Active since Mar 2018

05 Apr 2022, 10:38

RUDE, UNPROFESSIONAL CUSTOMER SERVICE, BY FAR

This once great company to do business with has turned out to be so unprofessional and their, once great customer service agents has become, rude, unprofessional, and out of touch with reality. I again became the victim of abuse telephone calls, just because I honor my contractual agreement. This company broke their side of the agreement, by accusing my banking institution of blocking my account. I'm still waiting on proof of this false accusations. This is now 2 months ago, but no reply. Suddenly out of the blue I am accused of dishonering my contractual agreement, but once again without proof or substance. I'm waiting for this company to summons me before a court of law, to proof how bad they've gone, in respect of customer service. This agent, with a name, one cannot easily remembers, called me, at the crack of dawn, making these false accusations. When I proved her, that she don't know what's she is talking about, she slapped the phone in my ear, while I'm still talking. Thanks for being a loyal client, but I'm the representative of this company, and you are a nothing. Thanks for customer service. Why you spending money in flying advertising material on national platforms, should be diverted, to training your staff members.

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Replies (1)
DirectAxis
DirectAxis's reply05 Apr 2022, 11:59
Official
Hello Henry, Thanks for reaching out to us.  Please accept our humble apologies for the unpleasant experience, we will do our best to ensure that we rebuild and regain your trust.  We'll ensure that your feedback is shared with the department head.  We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis