Rude customer service agent and loan taking a week to be paid out.

Hi,

At first I was very impressed with Direct Axis. My documentation was sent on Friday,9 March. On Saturday 10 March I called and was congratulated on my approval.

I was very happy. I followed up on Monday-Tuesday and still no money in my bank account. It is now 6 days later.

I have probably spoken to 11 agents in your customer service department and all they say is "the money has been banked". Guess what, I have two dates for when the money has been banked and still no money appears in my account. First date was on Saturday 10 March and then Wednesday 14 March. How can two dates be given to customers?

I really think it is pathetic service. I app**** a week ago, or almost a week ago. It is now 6 days. How can you promise money coming in to my account and then make a change without communicating with me?

I was really impressed by the sales staff and now to get this level of poor service delivery.

To top it all off, I called on Wednesday at 07:13am on the 14th of March and a customer service agent in the applications team was so rude and unhelpful. She even dropped the phone in my ear. I asked her when my creditors were paid and she said she "does not know". When I questioned her how she cannot know , she said "Obviously if the loan was disbursed the creditors were paid"... She had a stinking attitude and I am very disappointed in how a client can be treated and then she still drops the phone in my ear. Is it not a fair question as it can affect my finances to ask a question about whether my other accounts were settled?

Even if the the loan takes so long to be paid out, that can be understandable due to administrative processes or glitches. I however am very hurt by how rude an agent can be to a customer who took out a consolidation loan and wishes to inquire if his/her creditors were paid or not.

Kind regards, AKH