GP
Ganief P
1 reviews | Active since Jul 2020
15 Jul 2020, 11:54
Robbing old poor people
Good day I did a consolidation through African Bank who settled my account by DirectAxis in 2017. In this month of July 2020 I received a letter stating that my DirectAxis account is in arrears for the last two months. Now I am not sure if they have been deducting since 2017. I have been to my bank (Standard Bank) but they are unable to assist me. Even African Bank where i did the consolidation gave me a letter that state that my account was settled in 2017. I am 60 years old and need assistance in this matter.
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Replies (3)
DirectAxis's replyOfficial
15 Jul 2020, 13:37 Hello Ganief We have received your review. We would like to confirm that you have settled a loan in 2017 but continue your relationship with the us that very same year. If you would like more clarity we would gladly assist. We’ll escalate your review to a Customer Care consultant who will contact you directly to discuss your concerns. Team DirectAxis
Best regards,
DirectAxis's reply15 Jul 2020, 13:37
Official
Hello Ganief We have received your review. We would like to confirm that you have settled a loan in 2017 but continue your relationship with the us that very same year. If you would like more clarity we would gladly assist. We’ll escalate your review to a Customer Care consultant who will contact you directly to discuss your concerns. Team DirectAxis
Best regards,
GP
Ganief P's updateReviewer Update
20 Jul 2020, 20:05I was contacted but unfortunately i was not home but at the bank. Your consultant promised to call back but still no call. It has been a few days after the call.
GP
Ganief P's update20 Jul 2020, 20:05
Reviewer Update
I was contacted but unfortunately i was not home but at the bank. Your consultant promised to call back but still no call. It has been a few days after the call.
DirectAxis's replyOfficial
24 Jul 2020, 13:47We are pleased that Alfonso has managed to reach out to you. Please don’t hesitate to send us a private reply for any further assistance.
Best regards,
DirectAxis's reply24 Jul 2020, 13:47
Official
We are pleased that Alfonso has managed to reach out to you. Please don’t hesitate to send us a private reply for any further assistance.
Best regards,