HM
Hundzukani M
1 reviews | Active since Jul 2021
14 Jan 2022, 07:35
******
I over pai my account and ne ver received my refund back
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Replies (2)
DirectAxis's replyOfficial
14 Jan 2022, 10:29Hello Hundzukani, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get assistance. You are required to send us the proof of payment as it is a banking requirement. Please also send your marriage certificate to confirm the change in surname on the ID we have received. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months confirming your residence and not your postal address. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
Best regards,
DirectAxis's reply14 Jan 2022, 10:29
Official
Hello Hundzukani, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get assistance. You are required to send us the proof of payment as it is a banking requirement. Please also send your marriage certificate to confirm the change in surname on the ID we have received. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months confirming your residence and not your postal address. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
14 Jan 2022, 10:29Hello Hundzukani, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get assistance. You are required to send us the proof of payment as it is a banking requirement. Please also send your marriage certificate to confirm the change in surname on the ID we have received. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months confirming your residence and not your postal address. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
Best regards,
DirectAxis's reply14 Jan 2022, 10:29
Official
Hello Hundzukani, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get assistance. You are required to send us the proof of payment as it is a banking requirement. Please also send your marriage certificate to confirm the change in surname on the ID we have received. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months confirming your residence and not your postal address. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
Best regards,