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I app**** for a. Loan, was approved and money in my account and I had not even received the contract yet. The same day, I sent an email advising Id like to cancel the loan and sent one again today as I had not received a response. I then called in today advising I'd like to cancel and was told I can't cancel, I have to settle but PAY R1300 interest in a day old loan. I still have not received the contract or the settlement letter promised. What I want to know is, why on earth I should pay R1300 interest for a loan I am canceling within 24 hours. Am I not entitled to a cooling off period?
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DirectAxis's replyOfficial
25 Feb 2019, 12:25 Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply25 Feb 2019, 12:25
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
13 Mar 2019, 13:47We're pleased to let you know that the account is now closed.
Best regards,
DirectAxis's reply13 Mar 2019, 13:47
Official
We're pleased to let you know that the account is now closed.
Best regards,