Ridiculous service. Don't waste your time

This company is a joke, I think they are running a circus. They are not serious about business, very unprofessional, it feels worse than seeking assistance from government. If you have time to play with go for them. Firstly I got pre approved and told to send proof of adress, I sent my municipal bill I called and I was told they need my payslip then everything would be finalized else they would call if they needed anything. I later called only to be told they needed another proof of res which I sent, then I called to be told they needed more payslips, I sent and I called only to be told my application is locked they can't see progress. Someone called me to verify everything and told me they are done with verification I would get sms in 10 minutes, I called after 1 hour only to be told they need another proof of res because the one I had sent wrote my complex name before my street name. Iyo evertime I call either my application is locked or they need what I already sent. I just feel like I am being pranked. What a waste of my time. It's been 5 days struggling with application. At this point I don't even have the energy to call, also their lines are so bad, you either can't hear them properly or they answer and not talk or if you complain about the service they hang up on you. Ridiculous