SM
Seipati M

1 reviews | Active since Mar 2023

24 Mar 2023, 15:32

Ridiculous debit orders on incorrect contractual dates

Every month when the 25th of the month is on a Saturday, Direct Axis deducts debit orders on the friday, 24th irrespective of when your payday is. I have written to them on several occasions to inform them that I don't get paid on the 25th but get paid on the 26th. If the 26th is on a sunday, I get paid on monday 27th but these people keep on debiting on the 24th!. Every time they do this, I incur bank charges and my account will be in the red because of being overdrawn. No one listens I don't know what to do anymore. This is just ridiculous!

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Replies (2)
DirectAxis
DirectAxis's reply24 Mar 2023, 16:23
Official
Hello Seipati,

Thanks for reaching out to us.

Please accept our humble apologies for the inconvenience caused.

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.  

Team DirectAxis


Best regards,

DirectAxis
DirectAxis's reply24 Mar 2023, 16:46
Official
 Hello Seipati. During the application process you were advised of our debit order process.  Since were unable to deduct debit orders on public holidays and weekends, your debit order ran on the previous business day.  Team DirectAxis 

Best regards,