kM
kwena M

1 reviews | Active since May 2015

27 Oct 2020, 08:52

Revolted and disgusted

I am disgusted really. they still took my money again this month. *** is going on. this is money for my kids and they think because they are a big company they can treat a black single mother like this? i so wish i never done business with them and this will be the last time i give them business. they really dont care as long as they get that money into their big pockets. I swear i will be making too much noise on all the social media to expose them of this. I hate the pop message that says someone will call but no one does. or maybe they dont even care about the reputation but money from the poor people who need help from them in times of desperate times. I really am disgusted and revolted. i really hope their business goes under and they will feel how i am feeling right now. i made sure i pay up what i owed them so i can use that money to pay other things, but now i can not do that because they are selfish worthless piece of unworthy company. i really hope that one day, you get back all this torture back multip**** hundred times. abuse of power as they are a big company and i am just a small fish in a pond or just a drop in an ocean?

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Replies (1)
DirectAxis
DirectAxis's reply27 Oct 2020, 10:51
Official
Hello Kwena,

Thanks for reaching out to us. 

We are extremely sorry to hear you feel that way. Please accept our humble apologies for the difficulties you’ve been experiencing. 

We care deeply about our customers and always try to achieve customer satisfaction. 

We have re-escalated the matter to our claims department  in order to have the matter resolved as soon as possible. 

We will keep you in the loop until everything is sorted. 

Team DirectAxis