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Yvonne M

1 reviews | Active since May 2015

28 Dec 2017, 19:16

Reversal of payment

Good day On Friday the 23rd I transferred money into my loan account by mistake, I went to FNB on Saturday the 24th and the lady who was assisting me emailed direct axis the proof of payment and bank statement so the they can reverse the money and I haven’t received my money back .

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Replies (5)
DirectAxis
DirectAxis's reply29 Dec 2017, 08:00
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

YM
Yvonne M's update29 Dec 2017, 15:33
Reviewer Update
Good day I contacted direct axis and spoke to Noma and she advised me to send the proof of payment so that an emergency reversal can be made because I cannot wait for 5 working days on the 1st the debit order for direct axis is supposed to go through and I won’t have sufficient amount as the reversal was not processed. Can direct axis please assist as I cannot afford to have another debit order rejection on my account. Thank you
YM
Yvonne M's update30 Dec 2017, 09:03
Reviewer Update
Good day As direct axis dragged their feet to reverse my money , on Monday they shouldn’t touch my account for their debit order . I shouldn’t be charged interest as their system failed me as their client. I don’t want calls of apologies I want my money back. Since I won’t pay them I will be harassed by them but they are the ones who have my money .
YM
Yvonne M's update02 Jan 2018, 16:04
Reviewer Update
Thank you Patricia your service is impeccable, I really appreciate what you did for me . Thank you.
DirectAxis
DirectAxis's reply02 Jan 2018, 16:06
Official

We're able to confirm that the matter is resolved and the refund is complete.