RN
Raksha N
1 reviews | Active since Jun 2012
02 Jul 2021, 10:43
Reversal of Debit Order
What a terrible experience - - - they can see on the system that my account has been paid in FULL - yet they continue to debit my account, when i request a reversal they are reluctant to assist - CAN YOU PLEASE CALL ME Raksha Mc Namara ***.
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DirectAxis's replyOfficial
02 Jul 2021, 14:06Hello Raksha,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed.
Thank you for your settlement payment. When requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and emailed to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Creditors not affiliated to DirectAxis would still need to contact us to request the settlement quotation. Creditors may also look at your credit report which is not always accurate.
We’d be happy to assist. Please send us the proof of payment as it is a banking requirement. You may email it to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis
DirectAxis's reply02 Jul 2021, 14:06
Official
Hello Raksha,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed.
Thank you for your settlement payment. When requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and emailed to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Creditors not affiliated to DirectAxis would still need to contact us to request the settlement quotation. Creditors may also look at your credit report which is not always accurate.
We’d be happy to assist. Please send us the proof of payment as it is a banking requirement. You may email it to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis