WH
Walter H

1 reviews | Active since Mar 2011

17 Aug 2016, 10:12

Requesting Pay-Up Letter

<p>I have tried so many times trying to get the pay-up letter for my recently settled accounts and noting yet . I have send numerious(7+) emails to account email ********** ) and dealt with consultant named : Ibtisaam Taliep (In Collection Dept ) but sadly nothing .</p> <p> </p> <p>Not sure what's it so difficult to generates such letters .</p> <p> </p> <p>My Accounts - ********** 6991 & ********** 4822</p> <p> </p> <p>I will be also suprise if this complain will ever recieved feedback from DirectAxis .</p> <p> </p> <p>I guess I have no reason going back or their service in the future</p>

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Replies (2)
DirectAxis
DirectAxis's reply17 Aug 2016, 10:14
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

Best regards,

DirectAxis
DirectAxis's reply18 Aug 2016, 13:32
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us ********** In future, consider connecting with us via Facebook or Twitter. Thank you!

Best regards,