1 reviews | Active since Jul 2016

13 Oct 2017, 04:37

Requested a paidup letter twice&still dnt have it!

My loans has been settled and i received a statement about the next debit order due this month i then sent an email back requesting a paid up letter as the loan has been settled a week has passed and still no paidup letter received.

0
Replies (5)
DirectAxis
DirectAxis's reply13 Oct 2017, 09:17
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply13 Oct 2017, 10:10
Official

Your Account is in a process of being closed. We will send you a paid up letter as soon as it's closed.

's update13 Oct 2017, 11:49
Reviewer Update
Why has it not been closed till now?it was paid last week already.
DirectAxis
DirectAxis's reply13 Oct 2017, 12:31
Official

It takes up to 10 working days for an account to be closed after we received payments.

DirectAxis
DirectAxis's reply17 Oct 2017, 15:50
Official

Hello, we’re pleased that everything has been cleared up. We have emailed you a paid up letter.