GV
GayleH V
1 reviews | Active since Aug 2025
25 Jan 2019, 13:12
Report them to the FAIS Ombudsman if you have a problem
My experience with DirectAxis **********ly debiting charges and interest on an account that is in credit, and refusing or neglecting to refund the credit balance is documented in my previous review. Suffice to say I have had one phone call which did not resolve the problem, and they have still not provided me with a settlement letter, confirmed reversal of the debits or refunded me the funds they owe me, which includes an instalment they took off when the account had already been paid up.
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Replies (4)
DirectAxis's replyOfficial
25 Jan 2019, 15:17 Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's reply25 Jan 2019, 15:17
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
GV
GayleH V's updateReviewer Update
25 Jan 2019, 15:46Yet another meaningless automated response. Then you never get feedback, and they never deal with the issue.
GV
GayleH V's update25 Jan 2019, 15:46
Reviewer Update
Yet another meaningless automated response. Then you never get feedback, and they never deal with the issue.
GV
GayleH V's updateReviewer Update
29 Jan 2019, 09:04Hmmh, so now they have paid the credit balance this morning, but have NOT reversed the charges debited AFTER the account was paid in full, so they have in fact short paid. I also have not had the documentation requested. Fortunately, I laid a complaint with the FAIS Ombudsman yesterday! Until I receive EVERYTHING requested, I will continue with action against DirectAxis and their ******* practices.
GV
GayleH V's update29 Jan 2019, 09:04
Reviewer Update
Hmmh, so now they have paid the credit balance this morning, but have NOT reversed the charges debited AFTER the account was paid in full, so they have in fact short paid. I also have not had the documentation requested. Fortunately, I laid a complaint with the FAIS Ombudsman yesterday! Until I receive EVERYTHING requested, I will continue with action against DirectAxis and their ******* practices.
GV
GayleH V's updateReviewer Update
01 Feb 2019, 11:03Still waiting ... They have not reversed the debits, they have not refunded the shortfall on the refund and I am now beyond furious with their ******* practices. I have indeed lodged a complaint with the FAIS Ombudsman.
GV
GayleH V's update01 Feb 2019, 11:03
Reviewer Update
Still waiting ... They have not reversed the debits, they have not refunded the shortfall on the refund and I am now beyond furious with their ******* practices. I have indeed lodged a complaint with the FAIS Ombudsman.