Hellopeter
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1 reviews | Active since Jun 2016

24 Jun 2016, 06:21

Repeated debit orders after cancelation.

<p>Good day. I have had a account with Direct access for a couple of months. We decided to cancel. And we did. This was end of April. End May the debited my account. I phoned them and they agreed to rectify the problem. Today they debit 3 times the amount then last time. How am I supposed to have this rectified. If they cleary ignored me.</p>

0
Replies (2)
DirectAxis
DirectAxis's reply24 Jun 2016, 06:38
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply24 Jun 2016, 10:10
Official

Hi

We are able to confirm that a consultant has been in touch with you and resolved the matter.

We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,