KN
Kersavin N
1 reviews | Active since Oct 2009
04 Nov 2020, 10:04
Relief - WHAT Relief?????
I am absolutely disgusted by the lack of concern and underhanded behavior of this institution. We app**** for relief during lockdown and that quickly has spiraled into an ongoing nightmare which no one can or cares to resolve. Numerous calls to the call center, numerous broken promises and still no resolution. Multiple requests for them to correct the debit order, still nothing done. Over and above this, you have the audacity to list us on the credit bureau for non payment despite us asking for relief and calling in repeatedly for your *********** staff to fix this.
Helpful (0)
Replies (17)0
Replies (17)
DirectAxis's replyOfficial
04 Nov 2020, 12:23Hello Kersavin, Please accept our humble apologies for the difficulties you have been experiencing, we understand your frustration. We care about our customers and always try to provide them with excellent service. Please send us a private reply with your ID and cell phone numbers in order for us to assist you as efficiently as possible. Team DirectAxis
Best regards,
DirectAxis's reply04 Nov 2020, 12:23
Official
Hello Kersavin, Please accept our humble apologies for the difficulties you have been experiencing, we understand your frustration. We care about our customers and always try to provide them with excellent service. Please send us a private reply with your ID and cell phone numbers in order for us to assist you as efficiently as possible. Team DirectAxis
Best regards,
KN
Kersavin N's updateReviewer Update
04 Nov 2020, 21:52Hi
The ID number in question is *** and contact number is ***
The ID number in question is *** and contact number is ***
KN
Kersavin N's update04 Nov 2020, 21:52
Reviewer Update
Hi
The ID number in question is *** and contact number is ***
The ID number in question is *** and contact number is ***
KN
Kersavin N's updateReviewer Update
09 Nov 2020, 10:05Hi Still no contact and the account is still in a mess. I need this sorted as this is impacting us negatively. This is no fault of ours and is sheer negligence on your part. This is ridiculous and i am tired of running around to get to you to resolve your inadequate processes.
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Kersavin N's update09 Nov 2020, 10:05
Reviewer Update
Hi Still no contact and the account is still in a mess. I need this sorted as this is impacting us negatively. This is no fault of ours and is sheer negligence on your part. This is ridiculous and i am tired of running around to get to you to resolve your inadequate processes.
KN
Kersavin N's updateReviewer Update
11 Nov 2020, 22:33Guys what the hell is going on. Still no feedback and your statement is wrong. Yet again a futile and frustrating expedition. Why ask for a private reply if you choose to just ignore my 2 responses.
Can this be escalated urgently as this is causing unnecessary grief
Can this be escalated urgently as this is causing unnecessary grief
KN
Kersavin N's update11 Nov 2020, 22:33
Reviewer Update
Guys what the hell is going on. Still no feedback and your statement is wrong. Yet again a futile and frustrating expedition. Why ask for a private reply if you choose to just ignore my 2 responses.
Can this be escalated urgently as this is causing unnecessary grief
Can this be escalated urgently as this is causing unnecessary grief
DirectAxis's replyOfficial
12 Nov 2020, 08:16Hello Kersavin, Thanks for sending us your details. We apologise for the delay in resolving your query. We have escalated the matter to our Covid-19 Department, they are in the process of resolving the issue. We have also highlighted the matter as of high importance and will arrange with one of the consultants to give you a courtesy call. Team DirectAxis
Best regards,
DirectAxis's reply12 Nov 2020, 08:16
Official
Hello Kersavin, Thanks for sending us your details. We apologise for the delay in resolving your query. We have escalated the matter to our Covid-19 Department, they are in the process of resolving the issue. We have also highlighted the matter as of high importance and will arrange with one of the consultants to give you a courtesy call. Team DirectAxis
Best regards,
KN
Kersavin N's updateReviewer Update
12 Nov 2020, 10:33Your consultant that called is the same consultant that made the false promises weeks ago. We are still listed for non payment when you guys messed it up. Please get this sorted as this is impacting us negatively and has been ongoing for far too long.
KN
Kersavin N's update12 Nov 2020, 10:33
Reviewer Update
Your consultant that called is the same consultant that made the false promises weeks ago. We are still listed for non payment when you guys messed it up. Please get this sorted as this is impacting us negatively and has been ongoing for far too long.
DirectAxis's replyOfficial
12 Nov 2020, 11:39Hello Kersavin, Thanks for responding to us. One of our consultants by the name of Natasha previously assisted you. Your account is being handled by a different consultant and she has informed you about the payment and will call you back on Tuesday to provide you with further feedback on the account. We will monitor the process of your query and will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply12 Nov 2020, 11:39
Official
Hello Kersavin, Thanks for responding to us. One of our consultants by the name of Natasha previously assisted you. Your account is being handled by a different consultant and she has informed you about the payment and will call you back on Tuesday to provide you with further feedback on the account. We will monitor the process of your query and will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
KN
Kersavin N's updateReviewer Update
18 Nov 2020, 09:18It's now Wednesday, the promised callback on Tuesday was not done. Surprise surprise. Still no closer to resolving the comedy of errors made by your incompetant company.
KN
Kersavin N's update18 Nov 2020, 09:18
Reviewer Update
It's now Wednesday, the promised callback on Tuesday was not done. Surprise surprise. Still no closer to resolving the comedy of errors made by your incompetant company.
KN
Kersavin N's updateReviewer Update
27 Nov 2020, 10:53What the hell are you up? This seems to be ongoing as we now received another letter. Please can you rectify your issues ASAP as this is painful beyond belief.
KN
Kersavin N's update27 Nov 2020, 10:53
Reviewer Update
What the hell are you up? This seems to be ongoing as we now received another letter. Please can you rectify your issues ASAP as this is painful beyond belief.
DirectAxis's replyOfficial
27 Nov 2020, 12:03Hello Kersavin, we're sorry about the delay in assisting you. We've escalated your review to our support team's Head Of Department. Team DirectAxis
Best regards,
DirectAxis's reply27 Nov 2020, 12:03
Official
Hello Kersavin, we're sorry about the delay in assisting you. We've escalated your review to our support team's Head Of Department. Team DirectAxis
Best regards,
KN
Kersavin N's updateReviewer Update
02 Dec 2020, 12:28Hi yet another month and this is still not sorted. What is going on? What seems to be the problem
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Kersavin N's update02 Dec 2020, 12:28
Reviewer Update
Hi yet another month and this is still not sorted. What is going on? What seems to be the problem
KN
Kersavin N's updateReviewer Update
06 Dec 2020, 22:55To say your company's ethics and customer service etiquette is dismal would an absolute lie cause you guys don't possess either of those. I have never ever experienced such ****py service and complete disregard for simple instructions. You can't even get a debit order correct. Why do we have to beg you to debit us? What is the challenge?
KN
Kersavin N's update06 Dec 2020, 22:55
Reviewer Update
To say your company's ethics and customer service etiquette is dismal would an absolute lie cause you guys don't possess either of those. I have never ever experienced such ****py service and complete disregard for simple instructions. You can't even get a debit order correct. Why do we have to beg you to debit us? What is the challenge?
KN
Kersavin N's updateReviewer Update
15 Dec 2020, 08:33Still no response or resolution. It's been months that we have been chasing you guys for resolution. Do you not care? Pathetic to say the least :-(
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Kersavin N's update15 Dec 2020, 08:33
Reviewer Update
Still no response or resolution. It's been months that we have been chasing you guys for resolution. Do you not care? Pathetic to say the least :-(
DirectAxis's replyOfficial
15 Dec 2020, 16:09Hello Kersavin, Thanks for responding to us. We apologise once again for the delay in getting your query resolved, we can assure you that we care about our customers. We have re-escalated the matter to our Management Team so that you can be assisted as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply15 Dec 2020, 16:09
Official
Hello Kersavin, Thanks for responding to us. We apologise once again for the delay in getting your query resolved, we can assure you that we care about our customers. We have re-escalated the matter to our Management Team so that you can be assisted as soon as possible. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
17 Dec 2020, 09:50Hello Kersavin, Our Support Team is in the process of resolving your query. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply17 Dec 2020, 09:50
Official
Hello Kersavin, Our Support Team is in the process of resolving your query. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
KN
Kersavin N's updateReviewer Update
10 Jan 2021, 23:142 Months since I posted my initial complaint plus 2 Months prior to that running around in circles to get this resolved. 4 Months later and still not resolved. An absolutely frustrating and futile expedition all around. I am so freaking disgusted with you as a company. No follow ups no resolution whatsoever. DO YOU GUYS CARE??????????????
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Kersavin N's update10 Jan 2021, 23:14
Reviewer Update
2 Months since I posted my initial complaint plus 2 Months prior to that running around in circles to get this resolved. 4 Months later and still not resolved. An absolutely frustrating and futile expedition all around. I am so freaking disgusted with you as a company. No follow ups no resolution whatsoever. DO YOU GUYS CARE??????????????
KN
Kersavin N's updateReviewer Update
25 Jan 2021, 21:56A further 2 weeks have passed and not a single response???????
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Kersavin N's update25 Jan 2021, 21:56
Reviewer Update
A further 2 weeks have passed and not a single response???????