Refusing to give me my paid up letter

I have been calling requesting for my paid up letter but no one seems to know or be interested in assisting me. I settled my personal loan on the 31/10/2019 and was advised I should receive the letter within 7 days. I called the VVM attorneys which DirectAxis handed over my account to, mind you they have never called me to tell me they were not receiving payments since I was under debt review. The very *********** VVM agents and team leader told me they are waiting for DirectAxis to send them the letter. On the 15/11/2019 I called directaxis again after several calls I have been making to them, and I spoke to Tanya from debt review who was just not interesting and has no customer service or care, she just transferred me to Megan who promised to send me the letter as she is waiting for VVM to send her, at least she give me some hope. I AM STILL WAITING TILL TODAY

what a joke of a company, I am so disgusted by the service I have received, I will never advise anyone to take any loan with DirectAxis no matter how desperate they are for cash this should never be an option!!!!!