AV
Avinash V

1 reviews | Active since Jul 2015

05 Feb 2018, 13:47

Refusal of payment arrangement

I contacted direct axis trying to make payment arrangements with them and they refused. I was told that my account had to be in arrears in order for them to make the arrangements. My financial situation has changed and i would like to have a payment arrangement made. I'm not asking to not pay, just asking for a reduced instalment

0
Replies (3)
DirectAxis
DirectAxis's reply05 Feb 2018, 14:29
Official

Hello, thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

AV
Avinash V's update05 Feb 2018, 15:14
Reviewer Update
Thank you. Will await feedback
DirectAxis
DirectAxis's reply13 Feb 2018, 10:26
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis