FE
Frances E
1 reviews | Active since Apr 2021
25 Apr 2021, 13:38
Refunds near impossible to get sorted out
It has now been exactly two months since settling my loan with DirectAxis. They have deducted two extra debit orders from my account after settlement. One debit was reversed by them, but despite promises being made, the second ********** debit order and the over settlement amount has not been refunded to me. Customer service is non -existent and I would recommend that you steer clear of this company.
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DirectAxis's replyOfficial
26 Apr 2021, 08:29 Hello Frances, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There was a technical issue that was affecting the accounts closure system. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply26 Apr 2021, 08:29
Official
Hello Frances, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There was a technical issue that was affecting the accounts closure system. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis