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tracy V

1 reviews | Active since Oct 2013

28 Sept 2017, 10:50

REFUNDS -11 SEPTEMBER 2017

Good day, i have sent an email to direct axis ********** on 11 September 2017 and keep getting an auto reply email, but have called them as well and spoke to Shanice and she had apparently put the refund request to westbank who apparently deals with the refunds and was told it takes 10 days .........well you can do the maths ........

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Replies (12)
DirectAxis
DirectAxis's reply28 Sept 2017, 10:55
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply28 Sept 2017, 11:11
Official

Hello Tracy. Please provide us with your ID or account number in order for us to assist. Team DirectAxis

Best regards,

tV
tracy V's update29 Sept 2017, 10:46
Reviewer Update
MORNING MY ID NUMBER IS *** , I HAVE ALSO REQUESTED THAT THE REFUND BE MADE TO MYSELF AND NOT THE ACCOUNT OF THE DEBT REVIEW COMPANY PLEASE. THIS I REQUESTED TO SHANICE AND CAMERON MRS TRACY T VISAGIE ACCOUNT NUMBER : ***/ DEA96120H TYPE OF AGREEMENT : Personal Loans
DirectAxis
DirectAxis's reply29 Sept 2017, 11:06
Official

Hello, thanks for the feedback. We will pass your message onto a member of our Debt Review Management Team.

Best regards,

tV
tracy V's update02 Oct 2017, 09:45
Reviewer Update
I HAVE RECEIVED AN EMAIL ON FRIDAY REQUESTING DOCUMENTS WHICH OFCOURSE I DIDNT HAVE WITH ME AT WORK, WHEN I SENT THESE THIS MORNING AND REQUESTED THAT THIS REFUND BE DONE BY END OF BUSINESS TODAY AS I HAVE LOGGED THIS ON 11 SEPTEMBER ALREADY I WAS INFORMED BY RENE GROVE, THAT THESE DOCUMENTS HAS BEEN SENT FOR VERIFICATION AND SHE WILL WAIT ON HER MANAGER TO CONTACT HER AND IF THE MANAGER IS COMING TO THE OFFICE THIS WEEK. NOW MY QUESTION IS WHY WAS I NOT INFORMED OR SENT AN EMAIL ON THE 11 SEPTEMBER THAT I NEEDED TO FORWARD THESE DOCUMENTS FOR THE REFUND TO BE INSTRUCTED? I AM NOT PREPARED TO WAIT ANOTHER 10 DAYS FOR THIS TO BE SORTED OUT!! I ASK THAT THIS BE DONE IMMEDIATELY PLEASE.
DirectAxis
DirectAxis's reply02 Oct 2017, 10:30
Official

Hello, thanks for the feedback. We have escalated your request onto a Team Leader.

Best regards,

tV
tracy V's update03 Oct 2017, 09:22
Reviewer Update
Good morning, Once again no one has again contacted me regarding this issue!!!!!
DirectAxis
DirectAxis's reply03 Oct 2017, 10:13
Official

Please accept our apologies for the delay in getting back to you. We will expedite your inquiry.

Best regards,

DirectAxis
DirectAxis's reply03 Oct 2017, 12:15
Official

The refund was paid. Please confirm receipt.

Best regards,

DirectAxis
DirectAxis's reply04 Oct 2017, 09:12
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,

tV
tracy V's update04 Oct 2017, 11:30
Reviewer Update
GOOD DAY THE REFUND HAS NOT BEEN PAID AS YET???????
DirectAxis
DirectAxis's reply04 Oct 2017, 12:13
Official

The payment was released and you will receive it shortly.

Best regards,