EN
Effort N

1 reviews | Active since Oct 2013

04 Dec 2020, 15:13

Refund the money

Very poor response.... I'm very disappointed in your service. I need my refund immediate just give me a date on when you will be paying me. This platform was my last resort your service is poor poor poor.......

0
Replies (3)
DirectAxis
DirectAxis's reply04 Dec 2020, 16:25
Official
Hello Effort,  Thanks for reaching out to us.  Please accept our humble apologies for the inconvenience we may have caused, we understand your frustration. We care about our customers and strive to achieve customer satisfaction.  Your refund has been logged the turnaround time is 10 business days but should the money be paid out to you before the 10 working days we will let you know. Please send us a private reply should you have any questions. Team DirectAxis 
EN
Effort N's update04 Dec 2020, 16:31
Reviewer Update
You said you logged it 3 weeks back. 10 days have long passed.....
DirectAxis
DirectAxis's reply04 Dec 2020, 16:59
Official
Hello Effort, Thanks for responding to us. We have escalated your query to our Customer Care Team and they will look into the matter and resolve your query as soon as possible.  We will keep you in the loop until everything is sorted.  Team DirectAxis