Refund stuff up
I have asked for money 2 be refunded 2 me And NOT 2 settle my account Low and behold they settled my account It's be weeks now dealing with useless call centre protocol Calls being escalated On hold for hours Calls being cut off Even drove out 2 Diep River Head Office just 2 talk 2 call centre in cublicle at the end So frustrated!!!!
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Replies (4)
DirectAxis's replyOfficial
05 Jan 2022, 09:38Hello Theresa, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated the matter to our Customer Relationship Management Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply05 Jan 2022, 09:38
Official
Hello Theresa, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated the matter to our Customer Relationship Management Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Best regards,
's updateReviewer Update
06 Jan 2022, 09:09Another 24 hours later and still no callback!!!!
's update06 Jan 2022, 09:09
Reviewer Update
Another 24 hours later and still no callback!!!!
DirectAxis's replyOfficial
06 Jan 2022, 11:19Hello Theresa,
The consultant assigned to your query is currently investigating your account in order to assist and provide informative feedback.
We will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
The consultant assigned to your query is currently investigating your account in order to assist and provide informative feedback.
We will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply06 Jan 2022, 11:19
Official
Hello Theresa,
The consultant assigned to your query is currently investigating your account in order to assist and provide informative feedback.
We will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
The consultant assigned to your query is currently investigating your account in order to assist and provide informative feedback.
We will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
's updateReviewer Update
10 Jan 2022, 15:04I'm most definitely not satisfied with the email answer received.
I have been cut off 6 times by your useless arogant call centre staff.
When I asked to speak 2 the supervisor's manager I was told that person is on leave. What kind of a business are you running if there is nobody on standby?
Please let a MANAGER contact me ASAP from the refunds department of even better the FINANCIAL MANAGER!
I have been cut off 6 times by your useless arogant call centre staff.
When I asked to speak 2 the supervisor's manager I was told that person is on leave. What kind of a business are you running if there is nobody on standby?
Please let a MANAGER contact me ASAP from the refunds department of even better the FINANCIAL MANAGER!
's update10 Jan 2022, 15:04
Reviewer Update
I'm most definitely not satisfied with the email answer received.
I have been cut off 6 times by your useless arogant call centre staff.
When I asked to speak 2 the supervisor's manager I was told that person is on leave. What kind of a business are you running if there is nobody on standby?
Please let a MANAGER contact me ASAP from the refunds department of even better the FINANCIAL MANAGER!
I have been cut off 6 times by your useless arogant call centre staff.
When I asked to speak 2 the supervisor's manager I was told that person is on leave. What kind of a business are you running if there is nobody on standby?
Please let a MANAGER contact me ASAP from the refunds department of even better the FINANCIAL MANAGER!