Refund still unpaid

Item: DirectAxis
Rating: 1
Author: Mahlomola M

Who has ever received feedback from ***? A bunch of *********** consultants, supervisors and managers in that company. I paid R30000 in advance on my personal loan, I then phoned to request a capital reduction and reduction of instalment. I was transferred the whole day until I was told my request was impossible and that I will still be charged full interest on the loan and debited full instalment. I then requested the call centre manager/supervisor to refund back 30000 since she said it will not help to pay in advance. She requested for a proof of payment so she can do the refund but since the 03/07/2020, I have not heard from her and have not received my refund. Phones are not unaswered. I just want my money back

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

07 Jul 2020, 16:19

Hello Mahlomola, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. You can definitely make extra payments on your account by using the banking details and reference number on your account statement. Your instalment will remain the same but you’ll end up paying the loan off sooner. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis

DirectAxis's reply07 Jul 2020, 16:19

Official

Mahlomola M's updateReviewer Update

07 Jul 2020, 17:38

All i'm asking is for my money to be refunded back into my account. My other creditors are able to do capital reduction, restructure the account and reduce the instalment.

Urgently process my refund, please.

Mahlomola M's update07 Jul 2020, 17:38

Reviewer Update