Refund still not done despite many promises
After chatting to Jerene Jix on the 31st of March, followed up by an email to ***, in which refund of R21 120, was due to me by Monday 4th of April 2022. No refund was done. The landline on Jerene's signature just rings and rings and emails are not answered. This is ****************!! Please ensure that this refund is done ASAP. I have also referred this case to the Ombudsman.
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DirectAxis's replyOfficial
04 Apr 2022, 14:04Hello Natasha, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We have escalated your feedback to our Customer Relationship Management Team and will continue to keep you posted until the matter has been resolved. Team DirectAxis
DirectAxis's reply04 Apr 2022, 14:04
Official
Hello Natasha, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We have escalated your feedback to our Customer Relationship Management Team and will continue to keep you posted until the matter has been resolved. Team DirectAxis