Refund Payment

Loan was settled on 3 March 2022. Proof of payment was sent through on 4 March 2022. Refund due, but payment is not received. Every time I phone to follow up on refund payment, I am being told payment can take between 5 to 10 working days, and that the refund was only logged on the 9th of March 2022. This morning I was once again told that they are ONLY awaiting the second authorization, payment MIGHT be today, otherwise next week. If the debit order does go through on the exact date, they phone you non-stop, and send several sms to remind you that you are in arrears. However, it is fine if they owe you a refund, and you must be happy to wait for their authorizations.