sM
shiela M
1 reviews | Active since Oct 2012
19 Sept 2022, 10:18
REFUND ME BACK
Still waiting for m y refund from them, when you call them not sure if they are alive or dead the people who responds. The service is very bad All want is my refund, I was told that the person that must assist me will respond to the email when they get to it i have been sending email everyday till today no one has responded not sure what games are they playing they are lie Eskom in our lives now. I WANT MY REFUND I SENT ALL DOCUMENT THEY REQUESTED THEY MUST JUST RESPOND .
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Replies (2)
DirectAxis's replyOfficial
19 Sept 2022, 11:14 Hello Shiela,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply19 Sept 2022, 11:14
Official
Hello Shiela,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
sM
shiela M's updateReviewer Update
19 Sept 2022, 11:20They are just saying they wont respond back soon they are just doing it to make as if will do something only its a lie. I will be back cose we will waite.
sM
shiela M's update19 Sept 2022, 11:20
Reviewer Update
They are just saying they wont respond back soon they are just doing it to make as if will do something only its a lie. I will be back cose we will waite.