oS
owen S
1 reviews | Active since Dec 2009
22 Apr 2021, 06:11
Refund is lost in the system - They need help
After weeks of trying get a refund back from Direct Axis - No luck They say have paid refund early April and despite me sending numerous emails to them they cannot provide proof of this refund, this after it took around a month to get my settlement sorted out.
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DirectAxis's replyOfficial
22 Apr 2021, 13:33Hello owen, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We have investigated and happy to confirm that the refund was just paid out and should be available to you within 24-48 hours. Please don’t hesitate to send us a private reply should you need any further assistance. Team DirectAxis
DirectAxis's reply22 Apr 2021, 13:33
Official
Hello owen, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We have investigated and happy to confirm that the refund was just paid out and should be available to you within 24-48 hours. Please don’t hesitate to send us a private reply should you need any further assistance. Team DirectAxis