MM
Mpho M

1 reviews | Active since Mar 2018

15 Mar 2018, 19:11

Refund for account ***

My account was double debited despite me having made 2 payments of R200 & R1703. I called the collections department for my refund & they advised I need to reverse it with my bank FNB. My bank in turn advised that Direct Axis needs to refund me. I logged this issue from the 22 February & I still don't have my money back. Please refund my money.

0
Replies (4)
DirectAxis
DirectAxis's reply16 Mar 2018, 09:19
Official

Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis

MM
Mpho M's update20 Mar 2018, 11:37
Reviewer Update
I still don't have feedback or haven't been called to this day. This is 2 days later.
MM
Mpho M's update22 Mar 2018, 11:16
Reviewer Update
You can call me now. I'm available.
DirectAxis
DirectAxis's reply26 Mar 2018, 12:02
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!