LS
Lorraine S
1 reviews | Active since Jun 2022
05 Jun 2022, 17:22
Refund due to me !
The worst service provide
The call centre staff is *********** and unprofessional ,their continuous habit of hanging up calls whenever we contact the call centre
I just want my credit balance to be refunded back to me as they already closed my loan account.I refuse to forfeit that money I rather engage ombudsman as a next step
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Replies (1)
DirectAxis's replyOfficial
06 Jun 2022, 08:40Hello Lorraine,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of trying to get assistance from us.
We are pleased to confirm that the refund was paid out and that your account is now closed.
Please don't hesitate to reach out to us via private reply should you need any further assistance.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of trying to get assistance from us.
We are pleased to confirm that the refund was paid out and that your account is now closed.
Please don't hesitate to reach out to us via private reply should you need any further assistance.
Team DirectAxis
DirectAxis's reply06 Jun 2022, 08:40
Official
Hello Lorraine,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of trying to get assistance from us.
We are pleased to confirm that the refund was paid out and that your account is now closed.
Please don't hesitate to reach out to us via private reply should you need any further assistance.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of trying to get assistance from us.
We are pleased to confirm that the refund was paid out and that your account is now closed.
Please don't hesitate to reach out to us via private reply should you need any further assistance.
Team DirectAxis