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Lyle C
1 reviews | Active since Feb 2017
29 Jul 2020, 10:05
Refund due
Good day. My account has been settled but yet direct axis is still debting my account. When I call the call Centre they put me through to another department which never answers. When I speak to the 2st consultant all they said is that they cannot help me. For a financial company this is partic service
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Replies (3)
DirectAxis's replyOfficial
29 Jul 2020, 10:56Hello Lyle, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get assistance from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply29 Jul 2020, 10:56
Official
Hello Lyle, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get assistance from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
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Lyle C's updateReviewer Update
30 Jul 2020, 12:31Please advice why have you guys debited by account for R73 for both months and did not get that refund. As you said the account is closed why the debit order? This is for protection cover
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Lyle C's update30 Jul 2020, 12:31
Reviewer Update
Please advice why have you guys debited by account for R73 for both months and did not get that refund. As you said the account is closed why the debit order? This is for protection cover
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Lyle C's updateReviewer Update
04 Aug 2020, 07:58Hi I still have not gotten feedback regarding the protection cover debit order
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Lyle C's update04 Aug 2020, 07:58
Reviewer Update
Hi I still have not gotten feedback regarding the protection cover debit order