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gloria P
1 reviews | Active since Dec 2011
17 Apr 2023, 10:53
Refund due
Direct axis still waiting for my refund and respond on interest charged on settled.You My case was resolved and refund was processed on the 11th April. To date there's no refund and I don't know what was resolved. When your loan is approved the money reflects immediately but refunds takes more than 3 weeks.Everytime I call its it will reflect within 48hours
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DirectAxis's replyOfficial
17 Apr 2023, 12:05Hello Gloria,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply17 Apr 2023, 12:05
Official
Hello Gloria,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your refund. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis